Mountain View Voice

News - August 14, 2009

Resentment lingers at BMW dealer

by Daniel DeBolt

After a two-month strike last year allowed them to keep a union contract, albeit with fewer benefits and pay, a large group of workers at BMW of Mountain View say they are being squeezed out by their managers.

Mechanics and service writers voted 66-0 to go on strike in June at one of the last auto dealerships in the area to be unionized. Formerly owned by the Allison family, workers say the dealership's new corporate owner, AutoNation, has been trying to drive out union supporters in various ways since the strike ended. And they say their unelected union representatives at AFL-CIO Machinist's Local 1101 are slow to address an avalanche of grievances about sick pay and work/commission distribution that punishes union supporters.

Ever since the union's contract was voted in a year ago, a series of events has upset workers. For example, they say, three foremen who supported the strike were immediately demoted and replaced by less experienced mechanics. Complaints to the National Labor Relations Board about the demotions — which came with little or no explanation — did not lead to any resolution.

About a dozen service writers and mechanics met with the Voice in late July, saying that tensions have risen to the point that 90 percent of the dealership's workers would be willing to take some sort of dramatic action such as a "wildcat strike" — a strike made without the approval of union leaders. They add that such measures would not be necessary if their union representatives were able to address their problems.

"Not a day goes by" without a complaint to the shop steward, said one worker, who said the union wasn't pushing for speedy resolution to the grievances.

The workers expressed anger at Local 1101 representative Jim Schwantz, and said they may petition union headquarters to have him replaced.

"If you can't do your job — and your job is to protect me — you need to be removed," said one worker. "It is as simple as that."

Though it's part of their new contract, the workers are still upset that service writers and mechanics must now work on commission, which they say leads to an incentive to rush through repairs and sell services that may not be necessary.

"The incentive is for us to gouge the customer," said one service writer. "That is our official job now. I've got to get them for tires, oil changes, or I'm not going to make any money."

Union blames company

In an e-mail to the Voice, Schwantz blamed AutoNation for the difficulty in resolving the disputes. He said the company has started using a Florida-based lawyer to negotiate grievances instead of local dealer management.

Schwantz pointed to what the union has been able to accomplish, despite fewer union resources and what he called AutoNation's hardball tactics.

"Shortly after returning to work, the union filed at least half a dozen grievances relating to work shifts, seniority, suspension and terminations — all of which were resolved," Schwantz wrote. "Since the initial grievances, the union has discovered that many more contract violations have occurred. The union has filed grievances and is in the process of resolving these concerns. Most of these concerns revolve around the new pay structure in the agreement."

Marc Cannon, senior vice president of AutoNation, said he had not heard of any complaints about workers losing income, and said the company wanted to "make sure associates have opportunities to make appropriate amounts of money."

"AutoNation has been negotiating in good faith with the union and associates," he said. "It has not been brought to my attention that these issues are going on."

Cannon disagreed that the commission system leads to gouging customers. Customer satisfaction, he said, had not decreased since the changes in the union contract.

"We are trying to please the customers and make sure associates have satisfaction in their career opportunities," he said.

E-mail Daniel DeBolt at


Posted by anonymous, a resident of Shoreline West
on Aug 19, 2009 at 8:30 am

this is a common pratice with all companys SALES SALES!!! Have you called AT&T lately? The companys view are the same profits before service! Thay feel they are "servicing the customer" the poor reps like the service writers & mechanics are forced to upsell customers! Companies including AT&T don't want unions protecting employees!

Posted by SkiBumLee, a resident of Old Mountain View
on Aug 19, 2009 at 9:10 am

Most non-union people do not understand that Union Jobs are the last stand on the eroding Middle Class. When the Middle Class does well Everyone does well!!! Support your peers that are in a union. Organize and join a Union - instead of being jealous of there Middle Class Wages and Benefits.

Posted by Greg, a resident of Castro City
on Aug 19, 2009 at 7:06 pm

Does anyone really expect a different result when a family-owned business is sold to a faceless (and uncaring) corporate entity? Allison was once a fine business, friendly and responsible to the community they lived in. AutoNation sells virtually all types of cars and services at locations coast to coast. With the seemingly unstoppable trend toward large conglomerates, family-owned business are rapidly becoming a thing of the past. As they disappear so does friendly, honest customer service and treating employees like family. Here's one valuable tip: Once your BMW is out of warranty, RUN- do not walk- to one of our excellent local mechanics. Many of them are factory-certified, do a GREAT job, never try to "upsell", and charge about 2/3 of what you'd pay at the dealership!

Posted by UJ, a resident of Old Mountain View
on Aug 21, 2009 at 11:08 am

This is great, unions are completely un-american and should be banished along with lobbyists.

Posted by wtf?, a resident of Old Mountain View
on Aug 21, 2009 at 2:09 pm

Unions are completely Unamerican? How do you think we got the eight hour work day?

Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: * Not sure?

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields