Melinda Athey said she had no idea why it took so long for her to demonstrate residency within the district and be on her way.
"It just surprises me that I live in Mountain View, in the heart of Silicon Valley, and I'm sitting in this stuffy room, waiting," Athey told the Voice. "It just seems like there has got to be something wrong with the way it's going."
Other parents attempting to register their children expressed similar thoughts to Athey, she said.
"It's definitely taking longer than expected," said Craig Goldman, superintendent of the district. "It's a new set of procedures for our staff. They're working at full speed, but it's taking a long time. That has been exacerbated by it being the first day of registration."
Goldman said that he thinks the parents who waited so long on Tuesday will find that the online process itself is better than the previous method, where parents had to fill out individual forms by hand, which were then entered manually into the schools computer database by school employees.
He said he is familiar with the system, which is employed by the high school his daughters attend in San Mateo. "It's wonderful, because it will automatically populate fields," he said.
As a father of triplets, Goldman said this feature saved him lots of time. The system will also save paper and photocopying costs for the district, he added.
Athey was frustrated nonetheless. She said that when she signed up one of her older children for classes at Mountain View High School the whole process took all of 15 minutes.
"I made an appointment, I walked in, they photocopied everything and I walked out," she said.
Athey finished registering her child later that day on her home computer. It took her 30 minutes, she said. "It is still unclear to me why I waited three hours today to come home and spend another half hour signing up," she said.
While Goldman admitted that the new system moved unusually slowly, he expects it will get better in the days to come. He also reminded parents that they have all month to register. Because the school district does not assign classes on a first-come, first-served basis, parents do not need to rush to sign up.
"We're always inundated on the first day, and the first day always takes a long time," he said.
"We apologize for any inconvenience that parents have experienced," Goldman said. "We acknowledge that the wait has exceeded our expectations. We will certainly take steps to improve our efficiency."