Mountain View Voice

News - December 9, 2011

Local grocery store hit in card-skimming scam

The Lucky grocery store in Mountain View is among 20 Bay Area stores in the Save Mart Supermarket chain where tampering was found at credit and debit card readers at self-checkout lanes.

Steps were immediately taken to remove the tampered card readers in the affected stores, the company said in a news release.

"We are not aware, nor have we been notified of any reports that customer accounts were compromised," the company said in a release.

Besides Mountain View, the affected Lucky stores are in Sunnyvale, Pinole, Milpitas, Redwood City, El Cerrito, Daly City, Foster City, San Carlos, Millbrae and Alameda, as well as one in Santa Clara, one in San Francisco, two in Fremont and four in San Jose.

The suspected card skimming also was reported at a Save Mart store in Watsonville.

Alicia Rockwell, the company's director of public affairs, said a couple of Lucky store employees reported incidents at the Lucky store in Petaluma over the weekend, but the self-checkout readers and those at checkouts staffed by employees were clean.

The skimming devices that are installed in the card machines capture credit card numbers and debit card pin numbers. Identity thieves then make transactions on those cards.

The company first learned about the problem around Nov. 11 and sent out a Consumer Advisory on Nov. 23, Rockwell said.

The compromised machines were found in the 21 stores when all 233 stores in Northern California and Northern Nevada were checked, Rockwell said.

Stephen Ackerman, chief financial officer of Save Mart, said today the company expects to learn this week the starting and ending dates of the credit and debit card reader tampering.

The company has had the full support of local, state and federal authorities, financial institutions and card processors, Ackerman said.

"At this time, we strongly recommend that anyone who used our self-check terminals in the affected stores during the months of October and November consider closing their bank account and opening a new one," Ackerman said.

Authorities say the thefts are most likely to occur over the weekend when most financial institutions are closed or have limited hours.

Customers with compromised account statements should contact the Lucky Customer Support Center at (800) 692-5710.

Save Mart operates 233 stores in Northern California and Northern Nevada under the Save Mart, S-Mart Foods, Lucky and FoodMaxx banners.

— Bay City News Service

Comments

Posted by fantasy, a resident of Old Mountain View
on Dec 8, 2011 at 3:40 pm

This article is bogus. No customer accounts were compromised? The Chronicle says more than 500 customers have already been robbed and that number comes directly from Lucky corporate officials.

The only advice they are giving is for all customers to close their bank accounts before they get robbed too? I'm sure they could do a lot better than that if they really cared about their customers.

Personally, I am not shopping at Lucky ever again. Period. Bye bye.


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