Posted by Ned, a resident of the Old Mountain View neighborhood, on Aug 20, 2008 at 7:46 am

Good information. Who approved this new club? Makes you wonder if our activist city council may have let this one slip by while they focus on carbon footprints.

Posted by John D., a resident of the Monta Loma neighborhood, on Aug 20, 2008 at 8:22 am

Defintely BUYER BEWARE! I just read this and called the club and evasive doesn't even begin to describe the responses I got. THis after 12 years of membership!!!! You'll have to upgrade your membership but won't say by how much, they don't know if the other club will close after the other one opens, to cancel your memberhship you supposedly have to go and talk to one of their counselors first. Hilarious. Where can I find a good lawyer?

Posted by Jerry, a resident of the The Crossings neighborhood, on Aug 23, 2008 at 2:31 pm

When it comes to customer service, 24 Hour Fitness sucks!! There is no advertised or published membership fee, when you call to get information they will not disclose fees on the phone. They ask that you stop by. When yo do go to get information, the front desk staff know nothing. You are then asked to come back between 8-6 when there is a membership counsellor!!

Posted by Alfred, a resident of the The Crossings neighborhood, on Sep 12, 2008 at 9:28 pm

Less than 4 months ago, I was told that my pre-paid membership would be grandfathered to the new Mountain View Super Sport Club. I would not need to do anything or pay extra for upgrade.

Today, I reported to the new club and was told there is no grandfathering as the old club is not closing. Now, I am told I will need to pay $20/month for use of new club.

This club changes rules as they please!! Poor communication and lousy customer service. If you are thinking of joining a club - go elsewhere.

Posted by Julia, a resident of the Old Mountain View neighborhood, on Sep 13, 2008 at 2:12 pm

Here's my experience...

I expressed my concern several times to the Manager (old club)that for such a large club they need to have two rowing machines (especially since the one they have is usually under repair). Also, brought to their attention - the lousy condition of rest rooms several times.

No action was taken on either. I decided to take my business elsewhere.

Posted by Pam, a resident of the Old Mountain View neighborhood, on Sep 15, 2008 at 8:20 pm

I agree with earlier post. Grandfathering was a hoax. I went ahead and upgraded to see if I like the new super sport club. While the new club looks fancier with all toys and whistles, it has no daylight. Kind of dull and depressing. I will switch to the old club after my first month at the new club is up.

Posted by Jack D, a resident of the Old Mountain View neighborhood, on Dec 27, 2009 at 7:23 pm

This is a breech of contract with this super sport BS. I would join a class action Lawsuit for what they are trying to do.

I was told my lifetime membership included all clubs at time of purchase regardless of what they call it, its still a 24 hr fitness. They may get away with this with new members but they can't with existing ones.

Posted by Jack D, a resident of the Old Mountain View neighborhood, on Dec 27, 2009 at 7:24 pm

This is a breech of contract with this super sport BS. I would join a class action Lawsuit for what they are trying to do.

I was told my lifetime membership included all clubs at time of purchase regardless of what they call it, its still a 24 hr fitness. They may get away with this with new members but they can't with existing ones.