News

County halts online traffic ticket payments

Online system charging too much or too little, court spokesman says

Santa Clara County Superior Court on Wednesday temporarily halted online payments for traffic infractions and misdemeanors because of a glitch in its fee system.

Some online traffic tickets may be overcharging recipients, while others could be undercharging them, according to the county. In both cases, the fees do not reflect the actual amount due to the court.

Anyone who received a courtesy notice or completed a payment between Dec. 15 and this month can contact the court at courtesy@scscourt.org to determine if they were overcharged and receive a refund.

If a recipient completed a payment that was undercharged, the court will accept the lower payment and the record will reflect a full payment.

Until the problem is fixed, payments can be submitted in person at the traffic court clerk's office at 1095 Homestead Road, Santa Clara.

Court spokesman Benjamin Rada said a wide range of fee inconsistencies have been reported and the court is trying to determine what caused the technical error. The issue is not affecting serious traffic cases, such as felonies.

"We sincerely apologize for any inconvenience that this may have caused," Rada said in a news release. "Please know we are actively working to remedy the situation."

— Bay City News Service

What is community worth to you?
Support local journalism.

Comments

2 people like this
Posted by Robyn
a resident of another community
on Mar 13, 2019 at 4:08 pm

You can mail the payment to the court. If you go to the clerk's office you will wait for hours.
And a neighbor received a refund only to be told that she owed more money and if she did not pay it, they would charge another $300.


Sorry, but further commenting on this topic has been closed.

All your news. All in one place. Every day.

Squid ink paella & patatas bravas: Barcelona natives bring Spanish tapas to Palo Alto
By Elena Kadvany | 1 comment | 3,474 views

Lights Out! Foods to Snuggle With in the Dark
By Laura Stec | 0 comments | 1,943 views

Premarital and Couples: The "Right" Way to Eat an Artichoke
By Chandrama Anderson | 1 comment | 1,344 views

What did you learn last week?
By Sherry Listgarten | 3 comments | 783 views

 

Race Results Are In

Thank you for joining us at the 35th annual Moonlight Run & Walk! All proceeds benefit the Palo Alto Weekly Holiday fund, supporting local nonprofits serving children and families.

Click for Race Results