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PG&E confirmed Tuesday evening that the utility will give a bill credit to people affected by the Oct. 9 Public Safety Power Shutoff.
Gov. Gavin Newsom announced the credit earlier in the day at an Oct. 29 news conference in Southern California.
“This is significant because utilities in the past have never credited customers for these disruptions,” Newsom said.
“We called for rebates and the CEO just communicated with our staff that they are going to support some credits,” he said.
In a statement, PG&E President and CEO Bill Johnson said, “We have carefully considered the Governor’s request to provide reimbursement for our customers impacted by the Oct. 9 PSPS, and we have agreed to move forward with a one-time bill credit for customers impacted by that event.
“This is not an industry standard practice, nor approved as part of a tariff, but we believe it is the right thing to do for our customers in this case, given the challenges with our website and call center communications,” Johnson said.
In the Oct. 9 event, PG&E’s website was frequently unavailable to people trying to find out if they were going to be affected by the PSPS and the call center was overwhelmed.
PG&E early Wednesday morning canceled the planned Public Safety Power Shutoffs for customers in Alameda, Contra Costa, Santa Clara, Santa Cruz and San Mateo counties, which had been scheduled to start Tuesday, due to favorable weather conditions.
A PG&E spokesperson confirmed none of those counties lost power for the PSPS scheduled Tuesday.
A Red Flag Warning remained in effect Wednesday as humidity was low throughout the region, said NWS meteorologist Matt Mehle. Some areas had 8-9% humidity readings early Wednesday.
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